Shipping is free on all standard orders over $50. We offer flat-rate, $5 shipping on all orders under $50. This does not apply to custom, wholesale, and special orders. We will be sure to let you know if shipping charges do apply to your order.
Standard orders are typically processed within 5 business days. Standard shipping takes 1-3 days, depending on your order's size and your geographical location.
If you ordered a custom item, our designers will send you a proof of your stencil’s design within 2 business days (often faster) for your approval. Once approved, your stencil will be made and shipped in 1-3 business days. The average custom stencil orders takes about 1 week to arrive after purchase.
Orders ship from Northern California, so orders with stencils size 18" and above to the East Coast can take up to 3 days in transit. Most orders will arrive on your doorstep 5-8 business days after they are placed.
Stencil Stop currently accepts orders that will be delivered to the United States and Canada. However, we are currently exploring options and solutions for sending orders to other countries. If you see something you want and don't live in the United States, shoot an email to email@example.com and we will try our best to make it happen for you.
For standard orders, you can choose to receive your items more quickly by selecting “expedited fulfillment, 2-3 business days” at checkout. With expedited fulfillment, your order will arrive in 2 to 3 business days. If you’re ordering a custom stencil, please send a message to firstname.lastname@example.org if you need your stencil more quickly than the standard delivery window.
We gladly accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail it to:
Stencil Stop / 6228 Bounty Ct. / Elk Grove, CA 95758
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item or items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.