Shipping is free on all orders over $50. We offer flat-rate, $5 shipping on all orders under $50. This does not apply to wholesale and special orders. We will be sure to let you know if shipping charges do apply to your order.
Your orders are typically processed within 5 business days. Standard shipping takes 1-3 days, depending on your order's size and your geographical location. Orders ship from Northern California, so orders with stencils size 18" and above to the East Coast are the ones that can take up to 3 days in transit. Most orders will arrive on your doorstep 5-8 business days after they are placed.
Currently, we do not offer an international shipping option for Stencil Stop orders. However, we are currently exploring options and solutions for sending orders internationally. If you see something you want and don't live in the United States, shoot an email to email@example.com and we will try our best to make it happen for you.
Standard shipping is currently the only type we offer. However, we do try to process orders and ship them out twice a week, so while it's definitely possible to receive your orders within two business days, we cannot promise your order will arrive sooner than 7-8 business days.
We gladly accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
Stencil Stop / 6228 Bounty Ct. / Elk Grove, CA 95758
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item or items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.